Customer Service Representative Role.
Position: Customer Service Representative (Voice / Non‑Voice Process)
Location: Hyderabad (Onsite – Rotational Shifts)
Experience: 1–5 Years
Employment Type: Full‑Time
Interview Mode: Virtual Screening
Salary: Competitive (CTC up to 8.5 LPA for experienced)
Notice Period: Immediate Joiners Preferred
About the Customer Service Representative Role
We are looking is for Customer Service Representatives (CSR) for its Hyderabad delivery center. This role is designed for individuals with strong communication skills, customer handling expertise, and the ability to work in voice process or non‑voice process environments.
As a CSR, you will be responsible for handling customer queries, providing support across multiple channels, and ensuring high levels of customer satisfaction. The role requires flexibility for rotational shifts and the ability to manage both inbound and outbound interactions.
Key Responsibilities
- Customer Query Handling → Respond to customer inquiries via phone, email, or chat.
- Voice & Non‑Voice Support → Manage both voice‑based and written communication processes.
- Problem Solving → Resolve issues efficiently and escalate complex cases when necessary.
- Sales Handling → Support upselling and cross‑selling activities where applicable.
- Technical Support → Provide basic troubleshooting for IT or product‑related queries.
- Ticketing Tools → Use ServiceNow, JIRA, or Remedy for incident logging and resolution tracking.
- Shift Flexibility → Work across rotational shifts including night processes.
- Customer Satisfaction → Ensure high CSAT scores through effective communication and empathy.
Required Skills
- Strong verbal and written communication skills.
- Ability to handle voice and non‑voice processes.
- Knowledge of ITIL processes and incident management (preferred).
- Familiarity with ticketing tools such as ServiceNow or JIRA.
- Strong interpersonal skills and ability to work in team environments.
- Flexibility to work in rotational shifts.
- Basic computer literacy and typing speed for non‑voice processes.
Good to Have
- Prior experience in BPO / customer support roles.
- Exposure to technical support or service desk analyst positions.
- Knowledge of sales handling and target‑driven processes.
- Familiarity with Agile/Scrum methodology for IT support environments.
Eligibility Criteria
- Graduate qualification preferred (any stream).
- Freshers and experienced candidates welcome.
- Immediate joiners or candidates serving short notice periods preferred.
- Strong communication and analytical skills.
Interview Focus Areas
- Communication skills (voice clarity, grammar, typing speed).
- Customer handling scenarios.
- Problem‑solving and escalation management.
- Basic IT troubleshooting (for technical CSR roles).
- Flexibility for rotational shifts.
To Apply, please share your resume at hrsupport@panindiahire.com
I’m a freher, I also send my resume but did t get any reply
Please confirm if you’ve got the response now?
I sent resume
Our team will check them and reach out to you! Thanks for Applying with us.
We’ve sent our feedback!
I have experience in cognizant as a process executive for 1.9years
I have to clear the customer queries through chat and email process
Hello there!
I’m interested to join in immediate for this role.
Could you please tell me , how apply for this !
Hi Shankar, please email us your resume to hrsupport@panindiahire.com
Hello team,
I’m interested to join in immediate for this role.
Could you please tell me , how apply for this
Hello team,
I am available to join immediately with more than 1 year of experience and dropped you a mail just now from: rohithakasa2103@gmail.com.
Please check that out once.
Thank you.
Our team already started screening which are shared for CSR roles, shortly you’ll receive the response.
Thanks for the confirmation, our team already started screening, please watch out for the call by end of tomorrow.
hello sir sent the resume to the mai ID mentioned
I have experience in US IT recruiting 5+ years. Am i eligible for this job.
This role requires skills like International voice process and basic Sales knowledge
Hi team
I have 3 years of experience as an IT support engineer in Movate private limited (formly called as css corp)
Please share the resume to us on hrsupport@panindiahire.com
I’m interested to join in immediately,
Could you please share the details of how to apply for this role
You can share the resume to hrsupport@panindiahire.com
Intrested
Hi team im available to join immediately I already shared my CV to the given mail id
Sure, will check and revert back!
Hi team I am available to join immediately i have 2.5 of experience in technical support associate non voice
Hi Pravalika, please share the resume @ hrsupport@panindiahire.com with the necessary and updated resume. We appreciate candidates with the right skills to apply! Thanks.
Hi team,
I’m available to join immediately and I have experience of 4 years as IT Support analyst and incident management in TCS
Hello Team,
I have 3.9 years of experience as a Senior Process Executive at Cognizant, specializing in L2 Customer Support, Google Business Profile Operations, and CRM tools. I am currently available to join immediately.
Please find my resume attached in the emails “snksam1307@gmail.com”. I would appreciate your consideration.
Thank you.
Hello Team,
I have just shared my resume, and I have experience that aligns well with this role. Please review it, and I look forward to your confirmation.