Agent – BFSI Voice/Email Support – CTC upto 5LPA

Reporting To: Team Lead Grade: BPO 1 Experience: 0–2 years (Freshers welcome; BFSI preferred) Qualification: Any Graduate Location: Bangalore – Whitefield

Shift Timings: 6‑day working, 12×7 rotational shifts (8 AM – 8 PM), 9‑hour shift with 1‑hour break.

Interview Mode – Virtual and Walkin till 31st July 2026.

Roles & Responsibilities

• Handle inbound customer calls and manage service emails per defined SLAs.
• Authenticate customers accurately and record interactions in CRM.
• Resolve queries on accounts, cards, payments, and digital banking; escalate as per SOP.
• Meet AHT, First Contact Resolution, NPS, Accuracy, and Compliance targets.
• Follow schedule adherence and real‑time instructions from RTA/WFM.
• Tag/update case dispositions; maintain email templates and tone guidelines.
• Adhere to information security, data privacy, and KYC guidelines.
• Participate in training, nesting, and periodic re‑certifications.

Knowledge & Experience

• Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics.
• Customer verification/KYC steps; awareness of compliance dos & don’ts.
• Standard call/email handling SOPs; complaint & escalation handling.

Technical Skills

• ACD/EPBX and softphone usage; ticketing/CRM systems.
• MS Office (Outlook, Excel basics), email etiquette tools/templates.
• Typing speed 35+ wpm; accuracy in data entry.

Competencies

• Clear communication (English/Hindi); vernacular advantage.
• Empathy, patience, and problem‑solving ability.
• Attention to detail and process discipline.
• Resilience under volume spikes; teamwork and adaptability.

CTC

₹2.5 – ₹5 LPA (depending on experience and skill proficiency).

How to Apply Interested candidates must be willing to attend in‑person or virtual interviews in Bangalore. Apply directly via PanIndiaHire.com or share profiles at: 📧 Email: productsupport@panindiahire.com