Role Summary: Frontline role handling inbound customer calls and service emails, ensuring accurate authentication, query resolution, and compliance with BFSI standards.
Key Responsibilities:
- Customer Handling: Manage inbound calls/emails per SLA.
- Authentication: Verify customers and record interactions in CRM.
- Query Resolution: Resolve issues on accounts, cards, payments, and digital banking.
- Compliance: Adhere to KYC, data privacy, and security guidelines.
- Performance Targets: Meet AHT, FCR, NPS, Accuracy, and Schedule Adherence.
Qualifications:
- Graduate (Freshers acceptable), 0–2 years in BFSI voice/email.
- Versant 3.5+ mandatory, strong email writing skills.
- Basic BFSI knowledge preferred.
CTC Range: ₹2.5 – ₹3.5 LPA Location: Bangalore, Whitefield
Please apply by emailing us – productsupport@panindiahire.com
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