Team Lead – Customer Experience (Voice/Email, BFSI) – CTC Upto ₹9 LPA & Apply before July 30th July

Role Summary: Lead a team of agents, manage KPIs, handle escalations, and ensure compliance with BFSI service standards.

Key Responsibilities:

• Team Performance: Own KPIs (AHT, NPS, Accuracy, Compliance, Schedule Adherence).
• Coaching: Run huddles, 1:1 coaching, call/email reviews.
• Escalation Handling: Manage escalations, ensure timely case closure.
• Roster Management: Work with WFM/RTA for scheduling and shrinkage control.
• Reporting: Publish daily/weekly performance reports.

Qualifications:

• Graduate/Post Graduate, 4+ years in BFSI inbound voice, 2+ years as TL.
• Experience managing 15–20 agents.
• Strong exposure to KPI management and coaching frameworks.

CTC Range: ₹6.5 – ₹9 LPA Location: Bangalore, Whitefield

Please apply by emailing us – productsupport@panindiahire.com